Terms & Conditions


All of us at Woolmans genuinely care for our customers and insist that the quality of all our plants and level of customer service are of the highest standards - we want you to enjoy shopping with us. However, we are only human and very occasionally things do go wrong, but please rest assured, we will always do our very best to put things right. Should you be dissatisfied for any reason, please let us know within 7 days and we will gladly send you a replacement (where possible) or refund the purchase price in full. We will just ask you to provide feedback – this is so valuable to us so we can improve the service we provide.

We regret that we cannot replace or refund products affected by adverse weather conditions, pests or diseases.

Despatch Dates

Despatch dates are given as a guide only and represent the beginning of the despatch period. Some seasonal items can be despatched across several weeks and we always despatch oldest orders first, once items are in stock. Factors outside of our control, such as weather conditions or light levels, may affect live product growth rates and may cause delivery dates to vary.

UK postage

P&P is applied relating to the type of product that you order. This will be detailed on your order before it goes through to order processing.

Call charges

0300 numbers:- Many organisations use 03 numbers as an alternative to 08 numbers. Calls cost the same as calling 01 and 02 numbers and can count towards inclusive allowances on landlines and on mobiles.

0845 numbers:- These service numbers are used by organisations for sales or enquiry lines. Please contact your phone provider for confirmation of call charges and allowances within your agreement. For further information please click here for the Ofcom website.

International Orders

We cannot send items such as plants, potatoes, fruit, onions, sundries or other items out of the United Kingdom. There are NO exceptions to this policy due to restrictions imposed by agricultural bureaux.


The contents of this site are for general information and not to provide advice. While we take reasonable care to ensure that the contents of the site are accurate and up to date we do not accept any liability for any information which may not be accurate. Products are intended for home gardeners and not for commercial production. We also reserve the right to change data, references and product specifications at any time.

Pictures and descriptions are for your guidance and are given in good faith but we accept no liability for any error beyond replacing or refunding to the value of the defective goods.

The pricing and availability information is subject to change without notice.


This website and its content is copyright of Woolmans - © Woolmans 2012 - 2022. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

* you may print or download to a local hard disk extracts for your personal and non-commercial use only
* you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Waste Electrical & Electronic Equipment (WEEE) Directive

The EU has introduced legislation relating to recycling "Waste Electrical and Electronic Equipment" ("WEEE"). Currently, most WEEE is disposed of with general domestic waste and is land filled. Separate collection allows WEEE to be recycled; this saves energy and resources and avoids hazardous materials from WEEE going to landfill. On new items of electronic equipment which you buy you will see the symbol:

This symbol means that you should not dispose of this product in your dustbin with your mixed domestic waste. You should dispose of this product separately.

Under these regulations we are obliged to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new electrical or electronic product from us. Such items can be returned to us (carriage paid by the customer) at our normal address, within 28 days of purchasing the new item. Please mark these items "WEEE return". We will then ensure proper environmental disposal. In helping to separately collect WEEE you will ensure that recycling, as required by the WEEE Directive, takes place and the amount of WEEE being land filled is reduced thereby helping to improve the environment.