If you have only received part of your order, this will normally be due to other items being sent from a different warehouse or at a different time of year. For the latest and most up-to-date product despatch information, please see the individual product pages for the item(s) ordered. Please note that the dates shown here may change or vary due to weather or growing conditions.
Track your order status
You can track the status of your order here, even if you didn’t place your order online or have an online account.
Please enter your surname and order number:
I don’t know my order number
If you’ve received a delivery, your order number can be found on the returns label at the bottom of the packing slip contained within your delivery. If you ordered online, your order number can be found on your order confirmation email, alternatively within your order history in the My Account Area.
If you cannot find your order number please phone us to check your order status.
Telephone: 0333 003 1671. Unfortunately, we have had to close our call centre and have temporarily stopped taking calls.
Calls cost the same as calling 01 and 02 numbers and count towards inclusive allowances on landlines and on mobiles.
For the safety of our staff, we have had to temporarily suspend orders by telephone. We are however still able to accept orders placed via the website. Please accept our apologies for any inconvenience caused.