Our aim is to respect your privacy and comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR).
We will only use the information that we collect about you lawfully.
We collect information about you to process your order, keep you informed of our latest catalogues and offers and for customer services.
How do we collect information from you?
We obtain information about you when you use our website or blog, for example, when you contact us about products and services, to place an order, to request a catalogue and if you register to receive our newsletters or special offers.
What type of information is collected from you?
The personal information we collect might include:
pages you accessed on our website and when
customer service cases
If you place an order online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processor, who specialise in the secure online capture and processing of credit/debit card transactions. These details are passed from you via our systems securely via SSL secure sockets layer encryption and/or tokenisation where numbers are replaced with alternative information to protect the actual credit card numbers.
How is your information used?
We may use your information to:
process catalogue requests
process orders that you have submitted
to carry out our obligations arising from any contracts entered into by you and us
dealing with entries into competitions we may run
seek your views or comments on the services we provide
notify you of changes to our services
send you communications which you have requested and that may be of interest to you. These may include information about special offers, promotions and events.
send similar information from our associated brands;
process job applications.
How long do we retain your information?
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. You can unsubscribe at any time from marketing data by contacting us at the address above.
Who has access to your information – Third Parties?
We work with Service providers - such as credit card processors, call center providers, consultants, gardening software providers and catalogue distribution companies, in order to support Mr Fothergill’s websites and business operations. We contractually require these recipients to only use personal data for the intended purpose of the disclosure and that they destroy or return it when it is no longer needed.
We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.
We may share your data within our group of gardening related companies.*
Your Choice – Marketing Preferences
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant preferences boxes situated on the registration form on which we collect your information and within your My Account area of our website.
Postal Marketing by us – e.g. Catalogues
We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
Email Marketing by us – Newsletters and Promotional Offers
We will not contact you for marketing purposes by email unless you are an existing customer that has given your permission or you are a new customer that gives permission. You can opt out within any email we send you.
Phone & Text Marketing
We do not currently undertake phone or text marketing. Where we do ask for your phone number is for order support to notify/contact you about delivery dates and times. Please note: Some of our products can only be purchased if we have this information and this is shown on our website or catalogue and Is not used for marketing.
You can change your marketing preferences at any time by contacting us here or telephone on 0333 777 3936 (Calls cost the same as calling 01 and 02 numbers and count towards inclusive allowances on landlines and on mobiles) or via the My Account area.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Protecting Your Personal Data
All the personal data we process is processed by our staff in the UK ,however for the purposes of IT hosting and maintenance this information is located on servers within the European Union.
The personal information which we hold will be held securely in accordance with our internal security policy. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first and ensure adequate safeguards apply.
We have an internal Data Protection Policy in place to oversee the effective and secure processing of your personal data.
For the safety of our staff, we have had to temporarily suspend orders by telephone. We are however still able to accept orders placed via the website. Please accept our apologies for any inconvenience caused.