My order has arrived and it's incorrect, what do I do now?
We are only human and very occasionally things do go wrong, but please rest assured, we will always do our very best to put things right. Contact Us via our enquiry form and we will contact you as soon as possible to help put things right.
Please note that some items may be sent separately. Plant products outstanding on your order may have been advertised with a different despatch date in order to allow us to supply plants which will give you the best results once planted. Unfortunately, at times these dates may change or vary due to weather or growing conditions and, in these instances, we ask that you bear with us and permit for some flexibility around these dates. Our aim is always to supply your plants at the optimum time for planting and in the best possible condition.
What are last order dates
Where possible, we try to give a last order date for ever product both online and in the catalogue. These should be used as a guide and are included to ensure that our customers are not let down by a product we can no longer supply. Product will be supplied while viable and while in the optimum condition for planting on.
Growing and plant care instructions
Full planting instructions should be enclosed. If for any reason you have not received your instructions, or for additional tips and advice, please visit our website at www.woolmans.com/plant-care-and-advice
For the safety of our staff, we have had to temporarily suspend orders by telephone. We are however still able to accept orders placed via the website. Please accept our apologies for any inconvenience caused.