In these difficult and uncertain times, we'd like to send you our best wishes and hope that you are keeping safe and well.
We are rigorously following advice and recommendations from the Government and Public Health England and have taken significant steps to protect our employees and customers.
At present, we are currently experiencing significant demand. Please be assured we are doing everything possible to despatch orders as quickly as possible, whilst ensuring the safety of our team. Please see below for information regarding despatches and customer service - this will be updated regularly.
Thank you for your custom and please take good care of yourself and loved ones.
The Woolmans Team
Despatch update - 19th May 2020
Once your item has been despatched please be patient in receiving your order. It’s likely some areas of the country will experience some level of disruption to their normal postal service due to Coronavirus-related absences at local mail centres or delivery offices. Unfortunately, once your order is in the postal system there is nothing we can do to speed up the process. Thank you for your understanding.
Orders for bulbs, tubers and hardware
We prioritise oldest orders first, so if you are still awaiting delivery, we are doing our best to get the products to you as soon as possible.
Live plant despatches
There is currently no disruption to the majority of our live plant despatches, however, due to very high demand, our Garden Ready plants will take longer to despatch than normal. We will keep you updated and please visit the website regularly for up to date despatch information. Many thanks for your understanding.
Out of Stock Items
If you’ve previously ordered an item and it is now showing as out of stock on the website, please don’t worry. Stock will have been allocated to your order before we sold out, so there is no need to phone and check. If we cannot supply your item we will contact you and offer you a replacement or refund.
We have temporarily closed our call centre and therefore can no longer take phone calls. In the best interests of our staff, we have taken the difficult decision of closing our call centre and are not taking calls at this time. We apologise for any inconvenience that this might cause.
Contact via our enquiry forms
You can still get in touch via our online enquiry forms. If you have an outstanding hardware order, please do not contact us for a delivery update. Priority will be given to oldest orders first and we are endeavouring to pack and despatch them as quickly as possible.
We regret that we cannot respond to delivery enquiries at this time. We will only respond to emails regarding the following:
Order cancellations - If you wish to cancel your order, please click here and complete the form
Order amendments - Unfortunately we are currently unable to amend any existing orders.
Missing or wrongly included items in your delivery - We are working as quickly as we can whilst enforcing safe distance working. To cope with demand we have increased staffing and shifts. Given the circumstances, it's possible that mis-picks or errors are likely to occur more often than normal. If you are missing an item please click here and complete the form. We will try and process a replacement as quickly as possible, but please note that this may take several weeks. If you wish to cancel the item/s then please let us know via the form.
If you have received an incorrect item please do not contact us. You are welcome to keep the item with our compliments and we hope you can make use of it.
It is with regret that we can only respond to emails regarding order cancellations or changes to existing orders - we do hope you understand and thank you for your patience.
For the safety of our staff, we have had to temporarily suspend orders by telephone. We are however still able to accept orders placed via the website. Please accept our apologies for any inconvenience caused.