In these difficult and uncertain times, we'd like to send you our best wishes and hope that you are keeping safe and well.
We are rigorously following advice and recommendations from the Government and Public Health England and have taken significant steps to protect our employees and customers.
At present, we are currently experiencing significant demand. Please be assured we are doing everything possible to despatch orders as quickly as possible, whilst ensuring the safety of our team. Please see below for information regarding despatches and customer service - this will be updated regularly.
Thank you for your custom and please take good care of yourself and loved ones.
The Woolmans Team
Despatch update - 27th March 2020
We are working around the clock to get orders out and we still have plenty of stock. We have laid on extra shifts and are working 24hrs a day, seven days a week to try and clear the backlog.
Orders for bulbs, tubers and hardware
Due to the high levels of demand for these items, we cannot give accurate despatch information at this time. Orders placed today for in stock items are likely to take several weeks for delivery at the moment. We prioritise oldest orders first, so if you are still awaiting delivery, we are doing our best to get the products to you as soon as possible.
Live plant despatches
Currently there is no disruption to our live plant despatches, however as many plants aren’t due for delivery until late spring and into summer this situation could change. We will keep you updated and please visit the website regularly for up to date despatch information.
Out of Stock Items
If you’ve previously ordered an item and it is now showing as out of stock on the website, please don’t worry. Stock will have been allocated to your order before we sold out, so there is no need to phone and check. If we cannot supply your item we will contact you and offer you a replacement or refund.
We have temporarily closed our call centre and therefore can no longer take phone calls. In the best interests of our staff, we have taken the difficult decision of closing our call centre and are not taking calls at this time. We apologise for any inconvenience that this might cause.
Contact via our enquiry forms
You can still get in touch via our online enquiry forms. If you have an outstanding hardware order, please do not contact us for a delivery update. Priority will be given to oldest orders first and we are endeavouring to pack and despatch them as quickly as possible.
We regret that we cannot respond to delivery enquiries at this time. We will only respond to emails regarding the following:
Order cancellations or amendments - If you wish to cancel your order, please click here and complete the form
Missing or wrongly included items in your delivery - We are working as quickly as we can whilst enforcing safe distance working. To cope with demand we have increased staffing and shifts. Given the circumstances, it's possible that miss-picks or errors are likely to occur more often than normal. If you are missing an item please click here and complete the form. We will try and process a replacement as quickly as possible, but please note that this may take several weeks. If you wish to cancel the item/s then please let us know via the form.
If you have received an incorrect item please do not contact us. You are welcome to keep the item with our compliments and we hope you can make use of it.
It is with regret that we can only respond to emails regarding order cancellations or changes to existing orders - we do hope you understand and thank you for your patience.